Privacy Policy

A straightforward look at how Plex IPTV handles your personal information — no legalese, just the facts.

Last updated: May 5, 2026

Plex IPTV ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what personal data we collect when you visit plexeiptv.online or use our streaming service, how we use it, and the rights you have over your own information.

1. Who We Are

Plex IPTV is an IPTV subscription service that delivers live TV channels to your screens. If you have any privacy questions, reach us through our contact page or chat with us on WhatsApp — we're quick to reply.

2. Data We Collect

Information you give us

Email address — needed to set up your account and deliver your login details.
Payment information — handled securely by our payment partners (PayPal, Stripe, or crypto processors). We never see or store your full card number.
Name — entirely optional; only used if you reach out to support.
Support messages — whatever you send us via our contact form, email or WhatsApp.

Data collected automatically

IP address — used for fraud prevention and showing you the right regional pricing. We don't store it persistently.
Browser and device type — gathered via cookies to help the site perform better on your device.
Pages visited and session duration — via analytics cookies. See our Cookies Policy for the full picture.

3. How We Use Your Data

To create and manage your Plex IPTV subscription.
To send you your login credentials and keep you informed about your service.
To process payments safely and accurately.
To answer your support questions.
To spot and prevent fraudulent activity.
To improve how the site works for everyone.
To meet any legal obligations we're subject to.

We do not sell your personal data — ever. We also don't use your information for automated decisions that would affect your legal rights.

4. Legal Basis for Processing (GDPR)

For users in the European Union, here's why we're legally allowed to process your data:

Contract performance — we need your email to actually deliver the service you signed up for.
Legitimate interests — fraud prevention and making the service better.
Consent — for analytics and marketing cookies. You can change your mind at any time.
Legal obligation — when the law requires it.

5. Your Rights Under GDPR (EU Residents)

If you're in the European Economic Area, you have these rights:

Right to access — ask for a copy of the personal data we hold on you.
Right to rectification — tell us to fix anything that's wrong.
Right to erasure — request that we delete your data ("right to be forgotten").
Right to restrict processing — ask us to limit how we use your data while a dispute is resolved.
Right to data portability — get your data in a format you can take elsewhere.
Right to object — push back on processing based on legitimate interests.
Right to withdraw consent — opt out of cookie-based processing whenever you like.

To use any of these rights, head to our contact page. We'll get back to you within 30 days.

6. Your Rights Under CCPA (California Residents)

California residents have the right to:

Know exactly what personal information we collect and why we collect it.
Request deletion of your personal information.
Opt out of the sale of personal information — though we don't sell it anyway.
Not be discriminated against for exercising any of these rights.

Submit a CCPA request through our contact page.

7. Your Rights Under LGPD (Brazil Residents)

If you're in Brazil, the Lei Geral de Proteção de Dados gives you rights to access, correct, delete and port your data, as well as the right to know how it's being used. Visit our contact page to exercise any of these rights.

8. Data Sharing

We only share your data with people who genuinely need it:

Payment processors (Stripe, PayPal) — to complete your transactions securely.
Analytics providers (Google Analytics) — in anonymised form, and only with your cookie consent.
Law enforcement — solely when required by law.

9. Data Retention

We keep your email address for the life of your subscription plus 90 days after it ends, unless you ask us to delete it sooner. Payment records are held for as long as tax law requires — typically 7 years.

10. Cookies

We use cookies to keep the site running smoothly and to understand how visitors use it. For the full breakdown, read our Cookies Policy.

11. Security

All data you send to us travels over HTTPS. Only authorised team members can access subscriber records. We review our security practices regularly to stay ahead of threats.

12. Changes to This Policy

If we update this policy, we'll change the "Last updated" date at the top of this page. For significant changes, we'll also send a notice to subscribers by email.

13. Contact

Got a privacy question? Drop us a message via our contact page and we'll respond within 48 hours.