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Refund Policy

We want you to love Plex IPTV. Try it free first — and if you subscribe and it's not the right fit, we'll make it right.

24 Hours
Free trial — no card required
24 Hours
Money-back window after first payment
0 Questions
We don't grill you when you ask
Last updated: May 5, 2026

At Plex IPTV, we think you should feel good about every penny you spend. This page explains exactly what you're entitled to before and after you subscribe — in plain language, not legalese.

1. Free Trial

We offer a free 24-hour trial with no credit card needed. You'll get full access to every channel and feature in your chosen plan. The trial expires automatically after 24 hours — you won't be charged unless you decide to subscribe.

Ready to try it out? Head to our Free Trial page and you'll be watching in minutes.

2. Money-Back Guarantee

If you sign up for a paid plan and you're not happy — for any reason at all — you can ask for a full refund within 24 hours of your first payment.

  • The 24-hour window starts from the moment your payment is processed.
  • This applies to first-time purchases only, not subscription renewals.
  • Refunds go back to the same payment method you used at checkout.
  • Banks typically take 3–7 business days to return the funds, depending on your provider.

3. How to Request a Refund

Getting in touch is easy. Pick whichever option works best for you:

Just tell us your registered email address and roughly when you paid. We process every refund request within 48 hours of hearing from you.

4. Subscription Renewals

Plans renew automatically on your billing date unless you cancel beforehand. Renewal charges aren't covered by the refund guarantee — so if you don't want to renew, cancel at least 24 hours before the next billing date. Our support team can walk you through it if you're unsure how.

5. When a Refund Won't Apply

We're fair, but a few situations fall outside our refund window:

  • You request a refund more than 24 hours after your initial payment.
  • Your account was suspended because of a breach of our Terms & Conditions — for example, sharing login credentials or trying to work around regional access rules.
  • You've already opened a chargeback with your bank. If that happens, please come to us directly first — we'll sort it out faster.

6. Having Technical Problems?

If you're seeing buffering, missing channels, or any connection trouble, please reach out to our team before you ask for a refund. We can fix most issues in just a few minutes. You can reach us anytime via WhatsApp — we're available around the clock.

7. Updates to This Policy

We can update this policy at any time. When we do, the new version takes effect immediately upon posting. If you subscribed before a change, the terms that were in place at the time of your purchase still apply to that subscription period.

8. Questions?

Something still unclear? Drop us a message and we'll get back to you straight away.